Online Payments

Q: How do I set up an online account to view and pay my water bill?

A: Fruit Heights City is moving towards paperless billing and we are encouraging all residents to sign up. If you have an internet connection, an email address, and a city account number, you can view current and past monthly statements online at Xpress Bill Pay. Residents are encouraged to set up automatic payments using a credit or debit card, or a checking or savings account. Payments will continue to be received in the drop box located at the south entrance of the City office parking lot or at the city's front desk during regular business hours. 
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Once you have your account established on Xpress Bill Pay, please select the paperless billing option and remember, you can always view your current and past billing statements through the Xpress Bill Pay website.



How It Works



We have partnered with Xpress Bill Pay, the premier provider for online bill payment systems.

When you sign up for online bill payment, you get a unique password that you use to access your personal account. We'll send you a reminder email every month to let you know when your bill is online.

Then, just log in through your web browser and view your bill, which will look like the paper statement you're familiar with. Select a payment type, enter the information, and you're done!

It's that easy, and it only takes you a few minutes each month.

How to Sign Up
 
If you're ready to get started, here's what to do:
  • Go to Xpress Bill Pay
  • Click on "go" under "New to Xpress Bill Pay" to create a free account. If you've already signed up, you can login with your email address and password.
  • Follow the instructions on the screen. You will need a valid email address and a city account number to create an account. Once you've created an account, you'll be able to go online at any time to view and pay your bills. If you choose to use the auto pay option, select a payment date between the tenth and the first of the following month.
  • Once the account is established on Xpress Bill Pay, select the paperless billing option. In the future, those who do not opt out of paper billing or wish to continue receiving paper statements will receive a monthly fee of $1.45 on their bill for the pass-through cost of printing and mailing the bill.

Q & A about Online Bill Pay



Q: Does it cost anything to sign up for online bill payment?

A: No. It's free to sign up for online bill payment and to use the service.

Q: What is Xpress Bill Pay?
 
A: Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website, Xpress Bill Pay.

Q: What will my bill look like online?

A: We try to match the look of your paper statement as much as possible, so you'll find it easy to read your bill.

Q: What payment choices do I have?

A: You can pay your bills from a bank account or any major credit card or debit card.

Q: Do I need to pay my bills from my computer?

A: Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a web browser. You then log in to your account using your email address and password.

Q: What other information is available?
 
A: You can view the history of your utility account online, so you can compare your current bill to other months.

Q: How do I know the payment went through?

A: After you complete the transaction, you can request an email receipt to confirm that your payment was received.

Q: Is my information safe?

A: Absolutely. All the transactions are handled on secure servers. As long as you don't give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.